Restaurant POS from order to kitchen to table
SeroPOS follows a restaurant order the whole way: the server picks the table, the order goes to the right station, the kitchen bumps it when it is ready, and the bill splits however the table wants to pay.
Restaurant features
Floor plan designer
Drag and drop tables, bars and booths into a map of your dining room, saved for every till.
Table management
Colour-coded table status with seats and server names, one tap from order to bill.
Kitchen order tickets
Printed kitchen tickets on hold or pay, with only new items on follow-up tickets, even offline.
Kitchen printer routing
Send each item to the right kitchen printer by category, product or food type.
Kitchen display system
Turn any tablet into a kitchen display with ticket timers, station filters and bump to serve.
Food type indicators
Coloured veg, non-veg and eggitarian dots on product buttons, used for routing and reports.
Web kitchen screen
A browser-based kitchen screen in the back office for live orders and Mark as cooked.
Service staff orders
Each server sees their own orders, what is ready, and marks lines or orders as served.
Table reservations
Record table bookings with guest, staff, time and notes, and notify the guest by email or SMS.
QR code menu
A branded QR code per location that opens your live menu and sends orders to the POS.
Online ordering
A mobile ordering page per location with modifiers, accounts or guest checkout and card payment.
Web order queue
One queue on the till for web and QR orders, with a bell, review, print and status updates.
Customer facing display
Show the live order and total on a second monitor, HDMI screen or any browser on your Wi-Fi.
AI phone ordering
SeroBot voice AI, integrated with Inputly.AI, takes phone orders and sends them to your till.
Delivery platform orders
Direct Uber Eats integration, rolling out in Canada: orders, menu and availability from the till.
Recipe costing
Recipes with ingredients, waste and extra cost that show each dish's cost and set its price.
Production batches
Production runs that use up ingredients, add finished goods at cost and record waste.
Kitchen all day and recall
All Day totals of what is left to cook, and Recall for tickets bumped in the last two hours.
Restaurants we built it for
Cafes coffee shops
Size buttons, milk and syrup modifiers, a quick-service grid and reward points for your regulars.
Quick service restaurants
A drag-and-drop ordering grid, pay buttons under the cart, an in-app kitchen display and a self-order kiosk.
Full service restaurants
A floor plan with live table status, a waiter on every order, kitchen ticket routing and bills split by item or evenly.
Fast casual restaurants
Self-order kiosk, QR menu ordering, a modifier-heavy order screen and a kitchen display for the make line.
Fine dining
A designed floor plan, table bookings, a named server on every order and kitchen tickets routed by station.
Family restaurants
Dine-in, takeout and delivery from one home screen, flexible bill splitting and kitchen tickets for every order.
Pizzerias
Size variations, priced topping modifiers, delivery orders with the customer's address and charge, and kitchen tickets.
Bars pubs
Held orders that collect each round, split bills at the end, tips on the card terminal and drinks routed to the bar.
Breweries taprooms
Pours and flights at the bar, cans by the each or the case, stock per location and wholesale invoices to accounts.
Bakeries
Recipe costing, production batches that turn ingredients into finished stock, expiry tracking and a quick counter till.
Food trucks
A phone or tablet till that keeps selling offline, prints over Bluetooth and takes cards on an integrated terminal.
Ice cream dessert shops
Size and serving variations, priced topping modifiers, a customer display and sell-by-weight for self-serve frozen yogurt.
Juice smoothie bars
Add-in modifiers, a quick-service grid, reward points for regulars and cost per cup from your recipes.
Bubble tea shops
Sugar, ice and topping modifiers, a quick-service grid for drink orders, a self-order kiosk and reward points.
Donut shops
Quantity-first checkout for dozens, combo deals for coffee and a donut, and production batches for each bake.
Delis sandwich shops
Meats and cheeses sold by weight from a connected scale, sandwiches built with modifiers and tickets to the prep counter.
Burger restaurants
Combo meals, topping modifiers, size buttons on a quick-service grid and a kitchen display that counts patties.
Chicken wing restaurants
Sauce and dip modifiers, wing counts as variations, combos, takeout and delivery with charges, and station tickets.
Indian restaurants
Veg and non-veg markers on every item, tandoor and curry tickets routed to the right printer, and dine-in, takeout and delivery.
Chinese restaurants
Wok, dim sum and BBQ items routed to separate printers, fast phone takeout, dinner-for-four combos and even bill splits.
Mexican restaurants
Protein and salsa modifiers on a quick-service grid, combo plates, tacos by the count and tickets on the kitchen display.
Sushi restaurants
Rolls to the sushi bar and hot dishes to the kitchen, QR menu ordering, market-price items and bills split at the table.
Ghost kitchens
A kitchen display, a separate POS menu per brand, QR online ordering and a direct Uber Eats integration rolling out in Canada.
Catering
Quotations customers accept from a link, invoices with deposits as partial payments, recurring office orders and a catering menu on the till.
Food courts
A quick-service grid for the queue, a kitchen display for the line and a customer display that shows each order as it is rung in.
Cafeterias
Breakfast and lunch menus on the till, quantity-first checkout, on-account charging with credit limits and group pricing.
Hotel restaurants
Table service, kitchen tickets and a breakfast menu, plus a room booking module for the rooms in the same SeroPOS account.
Tables and the floor plan
Design your dining room once with the Floor Plan Designer on the Pro plan: place round, square and rectangle tables with their seats, then add the bar, cash counter, entrance, booths and restrooms. Table Selection then shows every table coloured Available, Occupied or Processing, with its seats and server, so the host can see the room at a glance.
Tap a free table to start an order, or a busy one to open its bill. Hold the order to send it to the kitchen and come back to it later from any till. With Multiple User on, each order is tagged with its server, and the Table Report and Service Staff Report in the back office show sales by table and by server.
Kitchen tickets and the kitchen display
KOT Mapping routes each item to the right kitchen printer by category, product or food type, so drinks print at the bar and burgers at the grill. When a held order is reopened and items are added, the new ticket carries only what changed. Kitchen tickets keep printing locally when the internet drops.
Or put a screen in the kitchen. KDS Mode turns a tablet or computer into a kitchen display, with tickets counted as On time, Attention after 8 minutes and Late after 15. Filter by station, tick off lines as they are made, and tap Serve to bump the ticket. The All Day panel totals what is still to cook, and Recall brings back anything bumped in the last two hours.
Menus, modifiers and service types
Products can have sizes or other variations and modifier groups with their own prices, such as extra cheese or a choice of sauce. The modifier sheet appears as soon as the item is added, and the Daily Sales Report shows sales by modifier as well as by item and category. Run several named menus, such as breakfast and lunch, and switch between them from the top of the sale screen.
Types of Service sets up Dine-in, Take Away, Delivery or your own, each with an optional packing or service charge, fixed or as a percentage. Delivery orders need a customer with an address, and the quick-service layout adds a delivery toggle with a tip and delivery charge.
Paying the bill
Split a bill evenly, by percentage, by item or by custom amounts, and pay each part with cash, card or a custom method. Add a discount, redeem loyalty points or take a tip on the payment screen; a tip entered on the card terminal comes back and prints as a gratuity. A credit-card surcharge of up to 2% can be added per location.
Card payments go to an integrated terminal from Global Payments, Moneris or Gravity Payments, and SeroPOS can run on the Global Payments T650P itself for tableside payment. If a payment stalls, recovery buttons such as Check on Terminal show whether the card was charged before anyone tries again.
Orders that come to you
With the Online ordering and QR add-on, each location gets a branded QR code and online menu. Guests order from their phone at the table or for pickup, and the order pops up on the till with a sound for staff to accept. Kiosk Mode turns a tablet into a self-order station that takes debit and credit on the terminal.
For phone orders, SeroBot, our voice AI integrated with Inputly.AI, answers calls, takes orders from your live menu and sends them into the till's order queue. A direct Uber Eats integration is rolling out in Canada, bringing delivery orders into the same queue.
Costing and the back of house
On the Pro plan, recipes list each dish's ingredients with quantities, waste and extra cost, and work out what it costs to make. Update the selling price from the recipe cost, one product or many at a time. Production runs use up ingredient stock and add finished stock at the calculated cost, which suits prep kitchens and bakeries.
Purchases, suppliers and stock adjustments live in the web back office, along with the Profit and Loss, Stock and Trending Products reports. The Daily Sales Report can be emailed to you each night at the time you choose.
Frequently asked questions
Does SeroPOS have a kitchen display system?
Yes. KDS Mode is built into the app, so any tablet or computer screen in the kitchen can become a kitchen display. Tickets arrive with a chime, are timed as On time, Attention or Late, and can be filtered by station. Cooks tick off lines and tap Serve to bump them. It runs alongside printed kitchen tickets if you want both.
Can I design my own restaurant floor plan?
Yes, on the Pro plan. The Floor Plan Designer lets you add tables in round, square or rectangle shapes with their seat counts, plus elements such as the bar, cash counter, entrance and restrooms. Once saved, Table Selection shows each table's live status, and the plan is shared across every till connected to your account.
Can guests split the bill?
Yes. Split evenly, by percentage, by item or by custom amounts, then take each part with a different payment method, such as one guest on card and another in cash. Tips can be added to each part. On the quick-service layout, a split keypad shows what remains as each tender is taken, and the order cannot be cleared until it is paid.
Can I send drinks to the bar and food to the kitchen?
Yes. KOT Mapping links each kitchen printer to the categories, products or food types it should print, so each station gets only its own items. The same stations appear as filters on the kitchen display. When staff add items to an open order, only the new or increased items are sent on the next ticket.
Does SeroPOS take phone and online orders for restaurants?
Yes. The Online ordering and QR add-on gives each location a QR menu and online ordering, with orders landing on the till for staff to accept. SeroBot, our voice AI integrated with Inputly.AI, answers phone calls and sends orders to the same queue. A direct Uber Eats integration is rolling out in Canada.