Talk to us about your business
Questions about setup, hardware, card processing or your account go straight to our team. Call, email or message us, or use live chat inside the app if you are already set up.
+1 (604) 800-0897
United States+1 (213) 265-9014
WhatsAppMessage us
Supportsupport@seropos.app
Salessales@serohq.com
Book a demoPick a time
Sero Technologies is a trade name of Inputly AI Inc., British Columbia, Canada.
Already using SeroPOS?
The quickest way to reach support is Live Support chat inside the app: open the drawer, tap Admin, then Tools, then Live Support. You can send text and files up to 20 MB, and attach the app's log so we can see what happened. When an agent replies, the chat pops up on your screen.
If we need to see the problem, the app asks your permission before a support session starts, and the screen share is view-only. You can also email support@seropos.app. Tell us your business name and which device you are using, and include a screenshot if you can.
Thinking about switching?
You do not need to talk to us to start: download the app and the 14-day free trial begins with no credit card. If you would like to ask questions first, email sales@serohq.com, call us, or book a demo and we will walk through your menu, your hardware and how your current data comes across.
Bring a list of what you use today: your devices, printers, card terminal and accounting software. That way we can tell you plainly what works with SeroPOS and what you would need to change.
Card processing rates
SeroPOS works with integrated terminals from Global Payments, Moneris and Gravity Payments. If you would like to know whether you could pay less for card processing, send a recent processing statement to payments@seropos.app and we'll quote a rate.
We will look at your volume, your card mix and the fees on the statement, and reply with a quote. There is no obligation, and your SeroPOS subscription is the same whichever processor you choose.
Frequently asked questions
What is the SeroPOS phone number?
In Canada, call +1 (604) 800-0897. In the United States, call +1 (213) 265-9014. You can also message the Canadian number on WhatsApp. If you are already a customer, Live Support chat inside the app is often quicker, because it lets you send screenshots and the app's log along with your question.
What is the SeroPOS support email?
Email support@seropos.app for help with the app, the back office, printers, card terminals or your account. For sales questions, write to sales@serohq.com. To get a card processing quote, send a recent statement to payments@seropos.app. Include your business name in the message so we can find your account quickly.
Is there live chat support?
Yes, inside the app. Open the drawer, tap Admin, then Tools, then Live Support. You can type a message, attach files up to 20 MB and send the app's log. When someone replies, the chat opens on your screen, so you can keep serving customers while you wait for an answer.
Can I book a demo?
Yes. Use the Book a demo link on this page to pick a time that suits you. We will go through the sale screen, the kitchen and the back office using a setup like yours, and answer questions about hardware and moving your data. You can also start the free trial first and book a demo once you have tried it.
Where is SeroPOS located?
Sero Technologies is based in British Columbia, Canada, in the Vancouver and Surrey area. It is the trade name of Inputly AI Inc., a British Columbia corporation. We do not publish a street address, so please reach us by phone, email, WhatsApp or chat inside the app.