The web back office · 10 articles

SeroPOS back office help: Hotel

The Hotel module manages room types and nightly prices, bookings with extras and coupons, and an availability calendar with blocked dates. Hotel reports and settings sit alongside, so bookings and rooms are managed in one place.

Hotel10

Read the hotel dashboard in SeroPOSClick HMS in the back office sidebar to open the hotel dashboard (/hms/dashboard). One screen shows Rooms Booked Today, Pending Rooms Today and Available Rooms Today, available rooms by type, the guests staying tonight split into adults and children, and who is arriving and leaving today. Below that are your latest, upcoming and past bookings.Add hotel rooms in SeroPOSAdd your rooms at HMS › Rooms (/hms/rooms). Each entry is a room type, such as Single, Double or Studio, with the maximum number of adults and children it takes, its maximum occupancy, and the room numbers of every room of that type. Pick its amenities, add photos and a description, then click Save and add price to set its nightly rates straight away.Set room prices in SeroPOSSet what each room type costs per night at HMS › Prices (/hms/room/pricing). Enter a default price per night for each day of the week, Monday to Sunday, so weekend nights can cost more than weekdays. Then add special prices based on the number of guests, for example one price for 1 adult and another for 2 adults and 1 child, for as many combinations as the room accommodates.Take a hotel booking in SeroPOSTake a booking at HMS › Bookings (/hms/bookings). Choose the customer, the status and the arrival and departure dates and times, then add rooms by type and room number with the number of adults and children, plus any extras. Apply a discount or a coupon, add payments as they come in, and print the booking PDF. SeroPOS shows the room price, extras price, total, paid and due as you go.Check room availability on the calendar in SeroPOSHMS › Calendar (/hms/calendar) shows room availability as a grid, with your rooms grouped by type down the side and dates across the top. Booked nights show the booking; empty cells are free. Use Jump to to go straight to a date, or the navigation controls to scroll back and forth, and click a booking to open it.Add hotel extras in SeroPOSExtras are the items and services guests can add to a booking, such as breakfast, parking or an airport pickup. Set them up at HMS › Extras (/hms/extras) with a name, a price and how the price is charged: Per Day, Per Booking, Per Person or Per Day / Per Person. When you add an extra to a booking, SeroPOS works out the amount from the nights and guests.Block room dates in SeroPOSMark rooms as unavailable for a date range at HMS › Unavailable (/hms/unavailables), for example during repairs, a seasonal closure or a stay booked through another channel. Choose the rooms, the start and end dates and the unavailable type, such as Unavailable or External booking. Blocked rooms can't be booked for those dates and don't count as available on the dashboard.Create hotel booking coupons in SeroPOSCreate booking coupons at HMS › Coupons (/hms/coupons). Each coupon has a code, a discount that's either a fixed amount or a percentage, the room types it applies to and the date range it's valid for. When a guest gives you the code, type it on their booking and click Apply Coupon.Run hotel reports in SeroPOSHMS › Reports (/hms/reports) summarises your bookings for any date range. Choose the dates and click Generate to see bookings, guests, nights booked and amounts, split into received, confirmed, cancelled and pending. Charts add adults versus children, rooms per booking, nights per booking and guests per booking.Choose hotel settings in SeroPOSHMS › Settings (/hms/settings) holds three things: the booking prefix used in booking numbers, the footer text printed on every booking PDF, and the new-booking email. For the email, set the subject, CC and BCC addresses and the body, and tick auto-send to email customers whenever a booking is created.