Steps
- Open HMS. In the back office sidebar, click HMS. The dashboard opens first.
- Check today's rooms. Read Rooms Booked Today, Pending Rooms Today and Available Rooms Today, then Available Rooms By Type to see what you can still sell tonight.
- See who's staying. Staying tonight shows the number of adults and children in house.
- Prepare arrivals and departures. Arriving today and Leaving today list the guests to check in and out, so housekeeping and the front desk can plan.
- Open a booking. Click any booking in the Latest, Upcoming Bookings or Past Booking lists to view or edit it.
Making the counts right
The dashboard counts bookings by status, so keep statuses up to date: pending while you wait for a deposit, confirmed once it's agreed, cancelled if the guest drops out. Rooms you've blocked in HMS › Unavailable don't show as available.
Bookings are entered by your staff in the back office; there is no public online booking page for guests.
Good to know
Hotel (room booking) is an add-on module. The HMS item shows in the back office sidebar when your subscription includes it and your role has the hotel permissions.
Frequently asked questions
Why does a room show as available when it's booked?
Check the booking's dates and status. Only bookings covering tonight count, and a cancelled booking frees the room. Make sure the right room number is on the booking.
Can I see tomorrow's arrivals?
The dashboard focuses on today. Use HMS › Calendar to look ahead, or the Upcoming Bookings list on the dashboard.
Do guests book online?
No. Bookings are added by staff in HMS › Bookings. The module has no public booking page.