Steps
- Open the calendar. In the back office sidebar, click HMS, then Calendar.
- Go to the dates. Use Jump to with the date picker to open the week a guest asks about.
- Scan for free rooms. Look along the row of each room in the right type. Empty cells across all the nights mean the room is free.
- Open a booking. Click a booking on the grid to view or edit it.
- Book the room. Go to HMS › Bookings and add the booking for the room and dates you found.
Good habits
Check the calendar before you confirm any booking, especially when two staff take bookings at the same time. Block rooms that are out of service in HMS › Unavailable so the grid shows the true picture.
Bookings are entered by your staff in the back office; there is no public online booking page for guests.
Good to know
Hotel (room booking) is an add-on module. The HMS item shows in the back office sidebar when your subscription includes it and your role has the hotel permissions.
Frequently asked questions
How do I check availability for a specific date?
Open HMS › Calendar and use Jump to with the date picker. The grid opens on that date with each room's bookings.
Can I create a booking from the calendar?
Use the calendar to find a free room, then add the booking in HMS › Bookings. Clicking an existing booking on the calendar opens it.
Why does a free room not look free?
It may be blocked in HMS › Unavailable, or held by a pending booking. Open the booking or the unavailable entry to check.