Steps
- Open Reports. In the back office sidebar, click HMS, then Reports.
- Pick the date range. Select the period you want, such as last month.
- Generate. Click Generate to build the report for that range.
- Read the totals. Check Total bookings received, Total Guests, Total nights booked and Total Amount, then the confirmed, cancelled and pending figures.
- Read the charts. Adults Guests and Children Guests show your guest mix; Rooms Per Booking, Nights Per Booking and Guests Per Booking show how people book.
What the numbers tell you
A high cancelled count points to a deposit or reminder problem. If most bookings are one night, a two-night minimum on weekends might be worth trying. A high share of children suggests family rooms and extras like cots are worth promoting.
Good to know
Guests Per Booking counts adult guests only. Booking totals also appear in your profit and loss. Hotel (room booking) is an add-on module. The HMS item shows in the back office sidebar when your subscription includes it and your role has the hotel permissions.
Frequently asked questions
Can I see occupancy for last month?
Pick last month as the range and click Generate. The report shows bookings, guests and nights booked, split by status.
Are cancelled bookings included?
They're shown separately as cancelled bookings, guests and nights, so you can see how much business was lost.
Does the report include extras?
The amount figures come from your bookings, which include rooms and extras. Use the booking list to look at a single booking in detail.