The web back office · 9 articles

SeroPOS back office help: Repair

The Repair module runs a repair counter with job sheets, device models, checklists and repair statuses. It prints repair invoices and device labels, and customers can check their repair on a status page.

Repair9

Read the repair dashboard in SeroPOSClick Repair in the back office sidebar to open the repair dashboard (/repair/dashboard). Charts show your job sheets by status and by service staff, so you can see at a glance how much work is waiting and who has it. Below them, Top Trending Devices, Top Trending Device Models and Top Trending Brands show what comes in for repair most often.Manage repair job sheets in SeroPOSRepair › Job Sheets (/repair/job-sheet) is the list of every device in for repair. The Pending tab shows open jobs and the Completed tab shows finished ones. From each row's actions you can view or print the job sheet, edit it, change its status, upload documents, delete it, or create the invoice when the work is done. Technicians who can only view assigned job sheets see just their own jobs.Add a repair job sheet in SeroPOSBook a device in for repair with Repair › Add job sheet. Record the customer, the service type (carry in, pick up or on site), the brand, device, model and serial number, and the device's passcode or pattern lock. Tick off the pre-repair checklist for that model, note the problem and condition, assign a technician, and set the expected delivery date and estimated cost. Add photos, then save and tell the customer by SMS.Set up repair statuses in SeroPOSSet up the stages a repair moves through at Repair › Settings › Statuses. Each status has a name, a colour and a sort order, and you can tick Mark this status as complete on your final stages so finished jobs move to the Completed tab. Give each status an SMS template, and customers can get a text when their repair reaches that stage.Add device models and repair checklists in SeroPOSAdd the devices and models you repair in Repair › Settings, on the Devices and Device Models tabs. A device is the kind of item, such as Mobile, Laptop or Desktop. Each device model has a name, a brand, a device and its own repair checklist. When staff pick that model on a new job sheet, its Pre Repair Checklist appears so every check-in follows the same steps.Create a repair invoice in SeroPOSBill a repair from Repair › Add Invoice, which opens the POS with a repair panel. Add the parts and labour, then fill in the repair details: status, device, model, serial number, security, defects, checklist, warranty and due date. These show on the printed invoice. Take payment as usual, and from Repair › List Invoices you can print, add a payment, send the customer an SMS or print a device label.Print a device label in SeroPOSPrint a barcode label for a device in for repair so it's easy to match to its job on the shelf. In Repair › List Invoices, open a repair's row actions and choose Print label, or use Submit & Print Label when you save a repair invoice. The label carries a barcode and the repair details, in the barcode type set in your repair settings.Let customers check their repair status onlineCustomers can check their repair online at /repair-status on your SeroPOS address, with no account or login. They enter their job sheet number or invoice number, plus the device's serial number if asked, and see the current status in its colour, the device details, the expected delivery date and the history of updates. Share the link on receipts, your website or the SMS you send at check-in.Choose repair settings in SeroPOSRepair › Settings (/repair/repair-settings) holds the module's set-up, on four tabs: Statuses, Devices, Device Models and Settings. The Settings tab sets the default product added to every repair, the barcode type for labels, the default job sheet status, the job sheet number prefix, your repair terms and conditions, the default problem, condition and configuration suggestions, and the labels for custom fields.