Video tutorials (2)
Steps
- Open Settings. Open the drawer and tap Settings.
- Switch on Card Surcharge. Turn on Card Surcharge. The gear becomes active.
- Open its settings. Tap the gear next to Card Surcharge.
- Enter the percentage. Type the Surcharge Percentage (%), between 0 and 2.00. A higher value is refused.
- Save. Tap SAVE. Surcharge settings saved. confirms it.
- Test a credit sale. Ring a test sale and pay by credit card to check the surcharge shows on the receipt.
Where the surcharge shows
The surcharge is added to the amount sent to the terminal and appears on the receipt. The Daily Sales Report has a Card Surcharge card so you can see how much was collected.
Check the rules first
Card surcharging is regulated in some places, and card networks have their own rules about notice and maximums. Confirm it's allowed where you trade, and tell customers before they pay, for example with a sign at the counter. SeroPOS caps the rate at 2% and never applies it to debit.
Frequently asked questions
Why does the gear say to enable the feature first?
Rows with a gear open their settings only after the switch is on. Turn on Card Surcharge in Drawer › Settings first, then tap the gear to set the percentage.
Is the surcharge the same on every till?
It's set per location and synced, so tills in the same location charge the same rate. A second location can have its own rate or none.