Steps
- Attach the customer. Search for the customer on Home before you start the order. Points only work with a named customer.
- Tap PAY. Ring the items and tap PAY.
- Tap the Points chip. Tap Points. Redeem Points opens with the customer's Available Points.
- Enter the points. Type how many points to use in Points to Redeem.
- Redeem. Tap Redeem Points. Redeemed Points in PAYMENT DETAILS shows the value taken off.
- Finish the sale. Take payment for the rest. Points for this sale are earned automatically.
Rules that apply
Redeeming follows the settings in Admin › Settings › Reward Points: the value of one point, the minimum order total to redeem, the minimum points per redemption and the maximum per order. If a redemption breaks a rule, SeroPOS won't apply it. If the customer has no points, you'll see No points available to redeem.
In QSR Mode, redeem points from Adjust Order in the cart.
Frequently asked questions
Why does Points say no points are available?
Either no customer is attached to the sale, or the customer hasn't earned enough yet. Attach the customer before payment, and check their balance in the back office. Points earned on a sale are added when the sale completes.
How much is a point worth?
You decide in Admin › Settings › Reward Points with Redeem value of 1 point. For example, 0.10 means 100 points give a $10 discount. You also set how much a customer spends to earn one point.