Steps
- Open Reward Points. Open the drawer, tap Admin, and under Settings tap Reward Points (Loyalty points customers earn and redeem).
- Turn it on. Switch on Enable Reward Points. When it is off, no points are earned or redeemed.
- Name your points. Type a Reward point display name such as Points or Stars. It is shown on screens and receipts.
- Set how points are earned. Under Earning points, set Amount spent for 1 point, Minimum order total to earn and Maximum points per order (0 means no limit).
- Set how points are redeemed. Under Redeeming points, set Redeem value of 1 point, Minimum order total to redeem, Minimum points to redeem and Maximum points per order.
- Set the expiry. Under Expiry, set Points expire after in Month(s) or Year(s). Use 0 so points never expire.
- Save. Tap Save Reward Settings.
A worked example
Set Amount spent for 1 point to 1.00 and Redeem value of 1 point to 0.10. A customer who spends $100 earns 100 points, and 100 points take $10 off a later order. Add Minimum points to redeem of 100 so small balances aren't redeemed one cent at a time.
Using points at the till
Points belong to a customer, so attach the customer to the sale before paying. At payment, the Points option (or Loyalty points in Adjust Order on the QSR screen) shows the points available and applies them as a discount within the limits you set.
- A customer must be attached to the sale to earn or redeem points.
- Staff need Reward Points in Admin Sections of their role to change these settings.
Frequently asked questions
How do customers earn reward points?
Automatically. When a sale with a customer attached is completed, the app adds points based on Amount spent for 1 point, as long as the order meets Minimum order total to earn.
Can points expire?
Yes. Set Points expire after to a number of months or years. Set it to 0 if you want points to last forever.
Can I give the points my own name?
Yes. When you turn on Enable Reward Points you also name the points, for example Bean Points for a café. Use a short name, since staff see it when they apply points at the till.