NEW Direct Uber Eats integration, rolling out in CanadaSee how it works →
SeroPOS
Help · Online orders

Manage delivery platform orders

With the Food delivery platforms add-on, Uber Eats orders come straight into SeroPOS; the direct Uber Eats integration is rolling out in Canada. A new order rings and opens a Food Delivery Order popup with the order information, notes and type. Tap Accept to confirm and print it, View to move it into the cart, Mark Out of Stock if something has run out, or Cancel Order. The bell icon in the app bar opens the full list, with rider details for each order.

☰ App bar☰ Bell icon☰ FOOD DELIVERY PLATFORMS

Steps

  1. Turn on the add-on. Food delivery platforms is an add-on module. Once it is on your account and connected, the bell icon appears in the app bar.
  2. Hear the ring. On a Standalone or Server till that is online, a new Uber Eats order rings and opens Food Delivery Order.
  3. Check the order. Read the Order Information, the Notes and the Order Type before you accept.
  4. Accept it. Tap Accept. The order is confirmed and printed on the default printer, with kitchen tickets for your stations.
  5. Move it to the cart if needed. Tap View to load the order into the cart (Order is moved to cart), for example to check the items with the kitchen.
  6. Track it in the list. Tap the bell icon to open FOOD DELIVERY PLATFORMS. Each order shows the Online Order ID, Rider Status, Rider Name, Rider Mobile, Delivery Type and whether it was Acknowledged.
  7. Reprint. Tap Print on an order in the list to print it again.

Availability

Uber Eats is the delivery platform SeroPOS works with, and the direct integration is rolling out in Canada. It is sold as the Food delivery platforms add-on module. Ask us whether it is live for your area before you plan around it.

  • Hidden in Retail Mode.
  • The till checks for new orders about every 25 seconds.
  • Only Standalone and Server tills with internet ring; Client tills don't.
  • Printing needs a default printer.

Delivery orders you take yourself

This article covers orders placed on Uber Eats. Delivery orders you take by phone or at the counter use the Delivery card on Home, which needs a customer with an address, or the Delivery button in QSR Mode.

Frequently asked questions

Which delivery apps does SeroPOS work with?

Uber Eats. The direct Uber Eats integration is rolling out in Canada and is sold as the Food delivery platforms add-on module.

Can I see who is delivering the order?

Yes. The FOOD DELIVERY PLATFORMS list shows the Rider Status, Rider Name and Rider Mobile for each order once a rider is assigned.

Do Uber Eats orders print in the kitchen?

Yes. Accepting an order prints it on the default printer and sends kitchen tickets, so staff work it like any other order.

Related articles

Mark items out of stock for deliveryOnline ordersCancel an online orderOnline ordersAdd modules to your subscriptionAccount and supportPrint kitchen tickets (KOT)RestaurantStart a delivery order in SeroPOSSelling
PreviousWork the bot and web orders list