The SeroPOS app · 6 articles

SeroPOS app help: online orders

Online and QR orders from your catalogue arrive on the till with an alert and a count in the app bar, ready to view, move to the cart and print. Delivery-platform orders, starting with Uber Eats in Canada, can be accepted, cancelled with a reason, or used to mark items out of stock.

Online orders6

Create your catalogue QR codeEvery location has its own online catalogue: a web page where customers browse your menu, add items to a cart and place an order that lands in your POS. Admin › Tools › Catalogue QR turns that page into a QR code and a link. Pick the location, then copy or share the link, or save the QR image to print for tables, the counter or your window. Customers scan it with their phone camera; there is no app to install. Catalogue QR needs the Online ordering & QR add-on module.Get web order notificationsWhen a customer orders from your online catalogue or QR menu, the till plays a bell and shows Web Order Received. The popup lists the Order Details, any Staff Note, the Order Type and the Payment Status. Tap Accept Order to confirm it, View Order to move it into the cart (Order is moved to cart), or Cancel Order if you can't fill it. Notifications appear on Standalone and Server tills that are online.Work the bot and web orders listBOT / WEB ORDERS is the list of online orders on the till: orders from your catalogue and QR menu, and phone orders taken by SeroBot voice AI, integrated with Inputly.AI. Tap the cloud icon in the app bar to open it. Each order shows the Platform, the SeroPOS Order ID, the Time, the Total Amount and the Shipping Status. Tap View Order to move it into the cart, or Print Invoice to print it.Manage delivery platform ordersWith the Food delivery platforms add-on, Uber Eats orders come straight into SeroPOS; the direct Uber Eats integration is rolling out in Canada. A new order rings and opens a Food Delivery Order popup with the order information, notes and type. Tap Accept to confirm and print it, View to move it into the cart, Mark Out of Stock if something has run out, or Cancel Order. The bell icon in the app bar opens the full list, with rider details for each order.Mark items out of stock for deliveryIf you run out of something that is on an Uber Eats order, tap Mark Out of Stock in the Food Delivery Order popup. The Mark Items as Out of Stock list shows that order's items (Select items that are currently unavailable). Tick the ones you can't make and tap Submit. SeroPOS reports them to the delivery platform as unavailable and confirms Out of stock items submitted successfully.Cancel an online orderTo cancel an Uber Eats order, tap Cancel Order in the Food Delivery Order popup and pick a reason: Store Closed, Store Busy, Rider not available, Out of delivery radius, Invalid item, Invalid option, Option out of stock, Connectivity issue or Unspecified. Choosing a reason cancels the order immediately and the app confirms Order cancelled successfully. To cancel a web or QR order, tap Cancel Order in the Web Order Received popup. The direct Uber Eats integration is rolling out in Canada.