Steps
- Use the right till. Web orders are checked on Standalone and Server tills with an internet connection. Client tills on a Server/Client network don't ring.
- Hear the bell. A new order plays a bell and opens Web Order Received (Catalogue Order) over whatever screen is showing.
- Read the order. Check the Order Details, the Staff Note, the Order Type and the Payment Status, which tells you whether the order is already paid.
- Accept it. Tap Accept Order to confirm you are taking the order.
- Move it to the cart. Tap View Order to load the order into the cart. Hold it to send a ticket to the kitchen, or take payment as usual.
- Or cancel it. If you can't fill the order, tap Cancel Order. The order is marked Cancelled.
- Catch up on missed orders. The cloud icon in the app bar shows a count badge. Tap it to open the BOT / WEB ORDERS list.
How quickly orders arrive
The till checks for catalogue orders about every 35 seconds and updates the badge count every 30 seconds, so a new order normally appears within half a minute. Keep the till's volume up during service so the bell is heard.
- Needs the Online ordering & QR (Product Catalogue) add-on module.
- Needs internet on the till that receives orders.
- A default printer is needed to print the order; otherwise the app shows No Default Printer.
Frequently asked questions
Why am I not getting web order popups?
Check that the till is online, that it runs as Standalone or Server rather than Client, and that the Online ordering & QR module is on your account. The cloud icon only appears when the module is active.
Can I see orders I missed?
Yes. Tap the cloud icon in the app bar to open BOT / WEB ORDERS, which lists each order with its time, total and shipping status, and lets you move it to the cart or print it.