The SeroPOS app · 8 articles

SeroPOS app help: account and support

Manage your SeroPOS plan, add-on users, locations and modules, and see what happens when the free trial ends. Help is built in, with a knowledgebase you can print or email, a Help panel that translates into 11 languages and Live Support chat with the team.

Account and support8

View your subscriptionOpen Drawer › Subscription to see your plan, its renewal and what it includes. Package Details lists every feature in the plan, and the screen has Manage Subscription, Upgrade or Downgrade, Cancel Plan, Add-on Modules and Delete Account. Standard is $30/mo for 1 location and 3 users; Pro is $50/mo for 1 location and 5 users.Change your SeroPOS planTo move between Standard and Pro, open Drawer › Subscription and tap Upgrade or Downgrade on the plan you want. You can also switch between monthly and annual billing when you choose a plan. Pro adds the floor plan designer, Server / Client Mode for several tills, CRM, recipes and production, advanced back-office reports, QuickBooks and WooCommerce.Add modules to your subscriptionAdd extra users, extra locations and optional modules from Drawer › Subscription › Add-on Modules. Extra users come in blocks of 3 for $10/mo and an extra location costs the same as your plan. The list also shows modules you can add to your plan, such as Accounting and the Product Catalogue for online ordering and QR menus. Tap Add on the one you want and complete payment.Delete your SeroPOS accountTo close your SeroPOS account, cancel your subscription first, then tap Delete Account in Drawer › Settings or Drawer › Subscription and confirm. Deleting is permanent and cannot be reversed. SeroPOS will not delete the only Admin on a business, so if other people still use the account, give someone else the Admin role first.Use the in-app knowledgebaseFind help without leaving the till: open Drawer › Knowledgebase. Topics are grouped under POS & Tools, Admin Panel and Settings, and on a wide screen the list and the topic sit side by side. Tap Print this topic to print it on your receipt printer, or Email the whole knowledgebase (PDF) to get the full guide in your business email.Translate and print a help topicOn screens with a ? Help button, tap it to slide in the Help panel for that screen. Use Search this page to find a field, tap Translate to read the topic in another language such as Español, Français, Deutsch or 中文, and tap Print to print it on your receipt printer. Back office in 16 languages; in-app help in 11; app screens in English.Chat with SeroPOS supportMessage the SeroPOS support team from the till: open Drawer › Admin › Tools › Live Support. Describe the problem, attach a file or screenshot up to 20 MB, or tap Send Log to share your settings without personal data. If an agent asks to see your screen, you choose whether to allow a view-only support session. The chat also pops up when an agent replies.Trial reminders and what happens afterEvery new SeroPOS business gets a 14-day free trial with every feature and no card. A banner on the Home screen counts down the days left, and once a day a short reminder says Your free trial ends in N days with a Choose plan button. When the trial ends, the app locks until you choose a plan, so pick Standard or Pro before then to keep selling without a break.