Video tutorial
Steps
- Open Knowledgebase. Open the drawer and tap Knowledgebase.
- Pick a group. Choose POS & Tools for selling screens and drawer items, Admin Panel for catalogue, staff and store setup, or Settings for device settings and card terminals.
- Open a topic. Tap a topic to read it. On a tablet or computer it opens beside the list.
- Print it. Tap Print this topic to print the open topic on your default printer, handy for a training sheet by the till.
- Email the full guide. Tap Email the whole knowledgebase (PDF). The PDF is sent to your restaurant email address.
Help on every screen
Many screens also have a ? Help button that opens the help for that exact screen in a side panel, so you do not need to search the knowledgebase. The panel can be translated into 11 languages and printed.
The knowledgebase covers the SeroPOS app. For the web back office, use the guides on this site. App screens are in English; in-app help is available in 11 languages.
Frequently asked questions
Does the knowledgebase work offline?
Yes, the topics are part of the app, so you can read them without internet. Emailing the PDF needs a connection, and translating a topic into another language needs one the first time.
Who receives the knowledgebase PDF?
It goes to the email address saved for your business. Check it in Admin › Edit Restaurant (or Edit Store) if it does not arrive.