Steps
- Cancel the subscription. Open Drawer › Subscription and tap Cancel Plan, or cancel in Google Play or the App Store if you subscribed there. The app reminds you to cancel before deleting.
- Export what you need. Download any reports or records you want to keep from the web back office before you delete.
- Hand over Admin if needed. If the business continues without you, give another user the Admin role in Admin › Users, because the only Admin cannot be deleted.
- Tap Delete Account. Open Drawer › Settings (or Subscription) and tap Delete Account.
- Confirm. Read Are you sure you want to delete your account permanently? Once deleted, this cannot be reversed. Confirm to delete.
Before you delete
Deleting the account removes your access and data, so it is not the way to pause SeroPOS or reset a till. To wipe one device, use Clear DB. To stop paying, cancel the plan; your data stays in place if you want to come back later.
If the deletion fails, the app says the account could not be deleted. Check your internet connection and try again, or contact support from Admin › Tools › Live Support.
Frequently asked questions
Why can't I delete my account?
SeroPOS refuses to delete the only Admin on a business, so a shop is never left with nobody who can manage it. Give another user the Admin role, or remove the other users, then try again. Also check you are online.
Does deleting the app delete my account?
No. Uninstalling the app leaves your account and subscription in place. Cancel the subscription and use Delete Account in the app to close the account itself.