Steps
- Check for unsent sales. While online, open Recent Transaction and resend any sale that has not reached the server. Sales still on the device are removed by Clear DB.
- Open the drawer. Tap the menu icon to open the drawer.
- Tap Clear DB. Scroll down and tap Clear DB. A dialog asks Clear database & log out?
- Confirm. Read the warning: it wipes all local data on this device and signs you out. Tap Clear & Log out.
- Sign in again. The login screen opens. Sign in with the account this device should use, and it downloads a fresh copy of the data.
What Clear DB does and does not do
It removes this device's local copy of products, customers, settings and any sales still waiting to upload, then logs out. It does not delete anything from your account on the server, does not cancel your subscription and does not change other tills.
If the device is a client till in Server / Client Mode, set it up as a client again after signing in. A device-specific setting such as its own card terminal or customer display layout needs to be entered again too.
Frequently asked questions
Will Clear DB delete my sales history?
No. Sales that have reached the server stay in your account and the back office. Only sales still waiting on this device would be lost, so check Recent Transaction and resend any unsynced sale first.
Is Clear DB the same as deleting my account?
No. Clear DB only wipes this device and logs out. Deleting your account is a separate action in Settings or Subscription that removes the account and its data.