Steps
- Get the till back online. Check the online/offline indicator in the app bar and fix the Wi-Fi or network first.
- Open Recent Transactions. Open the drawer and tap Recent Transaction.
- Read the banner. The banner lists each unsent sale with its date, amount and the last error. The card on these sales may already be charged, so don't ring them again.
- Tap Resend to server. Tap Resend to server. The button shows Sending… while it works.
- Check they arrived. When the banner clears, the sales are on the server. Search for them in Recent Transactions to confirm.
- Sync if needed. If other data looks out of date, open the drawer and tap Sync DataBase.
How offline sales are kept
Every sale is saved on the till first. The till tries to upload unsent sales every 20 seconds and backs off to as long as 30 minutes while the server can't be reached. After 8 failed tries a sale is parked, but it is never dropped; Resend to server sends it again on demand.
- Don't ring a parked sale again; that records it twice.
- Don't use Clear DB on a till with unsent sales, because it wipes this device's data.
- In QSR Mode, the cart warns Sale not sent to the server with Try again now.
Frequently asked questions
Are sales lost if the internet goes down?
No. Sales are saved on the till and uploaded when the connection returns. Card sales are also protected by an outbox, so an approved charge is recorded even if the sale screen is interrupted.
The banner says sales were not sent. Should I ring them again?
No. They were rung on this till and the card may already be charged. Get the till online and tap Resend to server instead.