The web back office · 6 articles

SeroPOS back office help: Restaurant

Set up the restaurant side in the back office: tables, types of service with their charges, and table bookings. The kitchen screen, service staff orders and kitchen ticket routing are managed here too.

Restaurant back office6

Add restaurant tables in the SeroPOS back officeAdd every table in your restaurant so staff can pick it when they start a dine-in order. Open Tables in the back office sidebar (/modules/tables), click Add, choose the Business Location, enter the Table name, a Short Description, the No. of Seating and the Booking Duration (mins), and click Save. The Tables module must be on in Business Settings › Modules.Set up types of service in the SeroPOS back officeTypes of service are the ways you serve customers, such as dine-in, takeaway and delivery. Each can use its own price group and add a packing charge. Open Types of Service in the back office sidebar (/types-of-service), click Add, enter a Name and Description, pick a Price Group for each location, set the Packing Charge Type and Packing Charge, and click Save.Take table bookings in the SeroPOS back officeBookings lets you reserve a table or appointment for a customer and send them a confirmation. Open Bookings in the back office sidebar (/bookings), click Add new booking or double-click a day on the calendar, choose the location, customer and staff member, set the start and end time, add a note and tick Send Email/SMS notification to customer. Click Save. Turn on Enable Bookings in Business Settings › Modules first.Use the kitchen screen in the SeroPOS back officeThe Kitchen screen shows live orders in any web browser so cooks can see what to make and mark each order as cooked. Open Kitchen in the back office sidebar (/modules/kitchen) on a screen in the kitchen, keep it open during service, use Refresh to load new orders and click Mark as cooked when an order is ready. Turn on Kitchen (For restaurants) in Business Settings › Modules first.See service staff orders in SeroPOSThe Orders screen is the server's view of their own orders. Each server sees the orders assigned to them, can mark a whole order or a single line as served, and can print a line order. Open Orders in the back office sidebar (/modules/orders). Turn on Service staff in Business Settings › Modules first, and assign a server on each sale.Route kitchen tickets to printers in SeroPOSKitchen order ticket (KOT) routing sends each item to the right printer, for example drinks to the bar and mains to the kitchen. Open Settings › KOT (/kot), click Add, enter a Name, pick the Business Location and Printer, choose the Categories or Products that print there, and click Save. Add one rule per printer.