Steps
- Tap Forgot Password?. On the Login screen, tap Forgot Password? under the password field.
- Enter your email. On Reset Password, type your registered email address.
- Tap Send Reset Link. Tap Send Reset Link. Email Sent! confirms the link is on its way.
- Open the email. Open the email from SeroPOS and follow the link to set a new password. Check spam if it isn't in your inbox within a few minutes.
- Back to Login. Return to the app, tap Back to Login and sign in with your new password.
Staff passwords
A staff member doesn't need the reset email. The owner or a manager opens Admin › Users & Roles, picks the person and uses Reset password, then hands over the new login details. This is quicker during a shift and works for staff who don't have an email on file.
Frequently asked questions
The reset email never arrived.
Wait a few minutes and check spam or junk. Make sure you typed the email address used on the account, not a work alias. Tap Try Again to send another link. If you still get nothing, the account may use a different email; ask the owner to check in Admin › Users & Roles.
Does resetting my password sign me out of other tills?
Other devices stay signed in until they sign out or their session ends. Next time they sign in, they need the new password. If you reset because a password was shared, sign out on shared tills too.