Steps
- Open Receipt Printers. In the back office sidebar, open Settings and click Receipt Printers.
- Click Add. Click Add to open Add Printer.
- Name the printer. Enter a Printer Name staff will recognise, such as Front counter or Bar.
- Choose the Connection Type. Pick Network, Windows, Linux, USB or Bluetooth.
- Pick the profile and line width. Choose a Capability Profile: Default, Simple, Star Branded, Epson TEP or P822D. Set Characters per line, usually 42 or 48 for 80mm paper and 32 for 58mm.
- Enter the address or path. For a network printer, enter its IP Address and Port, normally 9100. For Windows or Linux, enter the printer's Path or share name.
- Save and assign it. Click Save. Then open Settings › Business Locations, click Settings on the location and pick the printer under Use Configured Receipt Printer.
Finding a network printer's IP address
Most thermal printers print a self-test page when you hold the feed button while turning them on. The page shows the IP address. Give the printer a fixed IP address in your router so it doesn't change after a power cut.
Kitchen printers added here can also be used for kitchen order tickets; set that up under Settings › KOT.
App printers are set on the device
The SeroPOS app adds its own printers on each tablet or Windows till, including auto-detecting network printers. This screen is for printing from the back office.
Frequently asked questions
What port does a network receipt printer use?
Almost all network thermal printers listen on port 9100, which is the usual default. Enter the printer's IP Address and 9100 as the Port. If it doesn't print, check the printer and the computer are on the same network.
Which Capability Profile should I choose?
Start with Default, which suits most ESC/POS thermal printers. Pick Star Branded for Star printers, or Epson TEP for that model. Try Simple if characters or line spacing come out wrong.