Steps
- Open your profile. Click your name in the top right corner of the back office and click Profile. The My Profile page opens.
- Edit your name and email. Under Edit Profile, change Prefix, First Name, Last Name or Email. The email is also what you can sign in with and where password reset links are sent.
- Pick your language. Choose a Language. The back office menus and screens switch to it for your user only.
- Add a profile photo. Under Profile Photo, click Upload Image and choose a picture within the size limit shown. It appears next to your name in the header.
- Save the details. Click Update. You see Profile updated successfully.
- Change your password. Under Change Password, type your Current password, then the New password and Confirm new password, and click Update.
Password rules
Admin and Manager users need at least 8 characters with upper and lower case letters, a number and a symbol, and the password must not appear in a known data leak. Everyone else needs at least 8 characters with letters and numbers. If you type the current password wrong, you see You have entered wrong password and nothing changes.
What you can't change here
Your role, locations, username, discount limit and commission are set by an admin under User Management › Users. Two-step verification and your signed-in devices are on the Security page.
Frequently asked questions
How do I change my SeroPOS password?
Open your name at the top right, click Profile, and use the Change Password section: current password, new password and confirm. Click Update. If you no longer know the current password, sign out and use Forgot Your Password? on the sign-in page instead.
Does changing my language change it for everyone?
No. The Language on My Profile applies to your user only. Other staff keep the language on their own profiles. The SeroPOS app screens are in English; the in-app help can be translated separately.
Can I change my username?
Not from My Profile. An admin can edit the user under User Management › Users. Usernames must be unique, and staff on a business handle sign in as name@handle.