Room bookings for hotels and B&Bs
The Hotel add-on gives small hotels, motels and B&Bs a booking system inside SeroPOS. Book rooms with arrival and departure, guests, extras, coupons and payments, see availability on a calendar, and start each day with arrivals and departures on the dashboard.
Hotel room booking in SeroPOS
Rooms and room types
Set up room types with maximum adults, children and occupancy, room numbers, amenities, images and descriptions.
Bookings with extras
Add rooms, guests and extras to a booking, apply a discount or coupon and take payments.
Availability calendar
A grid of room availability by type, with jump-to-date.
Daily dashboard
Rooms booked today, available rooms, guests staying tonight, arrivals and departures.
Block dates
Mark rooms unavailable for a date range for maintenance or bookings taken elsewhere.
Booking PDF and email
Print a booking PDF and send the guest a confirmation email from your own template.
Setting up rooms
The Hotel add-on adds an HMS menu to the back office. Start under Rooms: add each room type with its maximum adults, maximum children and maximum occupancy, the room numbers of that type, amenities, images and a description. Save and add prices for it straight away. You only need to do this once per room type.
Amenities are your own list, such as Wi-Fi, kitchenette or sea view. Settings hold the booking reference prefix, footer text for the booking PDF and the new-booking email template. Good descriptions and photos help staff explain each room when a guest calls to book. The booking PDF footer is a good place for check-in times and your cancellation policy.
Making a booking
Under Bookings, add a booking with its status and the arrival and departure dates and times. Add rooms by type and room number, with the number of adults and children; the price comes from your room rates. Add extras such as breakfast, parking or late checkout. Extras are added in a few clicks.
Apply a discount, fixed or percentage, or a coupon code. Choose the customer, check the totals and take payment, in full or as a deposit; paid and due amounts are shown on the booking. Print the booking PDF, and the guest can be emailed a confirmation automatically. Guests get a clear record of what they booked.
- Status, arrival and departure
- Rooms, adults and children
- Extras
- Discount or coupon
- Customer and payments
- Booking PDF and email
Knowing who is in tonight
The HMS dashboard is the front desk's morning view: rooms booked today, pending bookings, rooms available today and by type, guests staying tonight split into adults and children, and who is arriving and leaving today, with lists of each. Latest, upcoming and past bookings are a click away. Staff can plan housekeeping and check-ins from it.
The calendar shows room availability by type as a grid, with a jump to any date, so you can answer a phone enquiry about next month in seconds. Use Unavailable to block rooms for a date range, marked as unavailable, stop from web or external booking. Blocking dates keeps the calendar honest.
Reports and the rest of the business
HMS reports, for any date range, show bookings, guests, nights and amount, split into received, confirmed, cancelled and pending; adults against children; and how rooms, nights and guests are distributed per booking. Hotel totals also feed the core profit and loss report. Use them to see your busy and quiet periods.
Because it sits inside SeroPOS, the hotel shares customers, payments and reports with your restaurant or shop. There is no public online booking page: bookings are entered by your staff. The Hotel module is an add-on. It suits small properties that take most bookings directly by phone, email or walk-in, and want them in the same system as the rest of the business.
Frequently asked questions
Can guests book rooms online?
No. The Hotel add-on is a booking system for your staff, with no public booking page. Take bookings by phone, email or at the desk and enter them under Bookings. Use Unavailable to block rooms booked through other channels. Blocking keeps double bookings away.
Can I see room availability at a glance?
Yes. The calendar shows availability by room type as a grid, with jump-to-date. The dashboard shows rooms available today and by type, plus arrivals and departures. Staff can answer availability questions while the guest is still on the phone, and book the room on the spot.
Can I add breakfast or parking to a booking?
Yes. Set up extras with a price, charged per day, per booking, per person or per day per person. Add them to the booking and they are included in the total. Extras show on the booking and on the PDF, so guests can see what they are paying for.
Does the guest get a confirmation?
You can print a booking PDF, and the new-booking email template in settings sends the guest a confirmation. Set the subject, CC, BCC and body, and turn on auto-send. Guests then have the details in writing before they arrive, which cuts down on calls asking to confirm.
Which plan includes hotel bookings?
Hotel room booking is an add-on module. It adds rooms, room rates, bookings, extras, coupons, the availability calendar and hotel reports to the back office. Ask us about adding it to your plan. Hotel totals also feed the core profit and loss report.