What is a ghost kitchen?

A ghost kitchen (also called a dark kitchen, cloud kitchen or virtual kitchen) cooks only for delivery and sometimes pickup. There are no tables or servers. Orders arrive through delivery apps and the operator's own online ordering, and drivers collect at a pickup window. Because there is no storefront, the kitchen can sit in a cheaper location chosen for delivery coverage rather than foot traffic.

Many ghost kitchens run several virtual brands from one kitchen: a burger brand, a wings brand and a salad brand, each with its own name and menu on the delivery apps, sharing ingredients and staff. Existing restaurants do the same thing on a smaller scale, adding a delivery-only brand to use spare kitchen capacity on quiet nights.

The technology problem is order flow. Orders come in from several channels at once, each with its own tablet, menu and item names. Without integration, staff re-key orders into the POS, menus drift out of sync, and an item that runs out stays on sale on one app. The kitchen also needs to see every order in one queue, with timers, so nothing waits.

SeroPOS brings delivery-platform orders into the till: a direct Uber Eats integration is rolling out in Canada, with orders arriving on the till's bell icon where staff can view, mark items out of stock or cancel with a reason. Online ordering & QR adds your own ordering page. Multiple POS menus let you keep separate menus, and the in-app KDS shows every order with On time, Attention and Late timers.