Delivery charges and shipping on the bill

Charging for your own deliveries

Restaurants and shops that deliver with their own staff need to charge for it, and the fee should be clear on the bill. In SeroPOS, delivery orders taken over the phone or at the counter can carry a delivery charge set by you, along with a tip for the driver if the customer wants to add one.

There are two routes. Quick-service counters use the Delivery toggle on the QSR cart. The standard and phone payment screens use Shipping, which records a shipping cost and a packaging cost on the order. Both print on the receipt and report apart from what you sold. Use whichever fits the till: QSR for a busy counter, Shipping for the standard layout and phones.

The Delivery toggle in QSR Mode

Turn on the Delivery button in QSR Settings, where it is off by default. During a sale, tap Delivery and the cart shows a delivery charge and a tip field. The charge is taken from the packing charge on your Delivery type of service, as long as that charge is a fixed amount, so the fee is consistent no matter who takes the order.

The toggle also switches the order's service type between Delivery and Take Away. Turn it off again and the order goes back to Take Away without the charge. Because the service type changes too, your daily report shows the order under delivery with its tip, so you can see how much delivery business you did.

• Turn on Delivery in QSR Settings
• Set a fixed packing charge on the Delivery type of service
• Tap Delivery on the cart for delivery orders
• Add a tip if the customer offers one

Shipping and packaging at payment

On the tablet payment screen, the Shipping chip opens Shipping & Packaging, with fields for Shipping Cost and Packaging Cost. On phones it sits under Adjust on the payment screen. Use it for a delivery fee on a one-off order, a courier charge on goods sent to a customer, or a packaging fee on a gift box.

Delivery orders started from the green Delivery card on the home screen need a customer with an address, so the driver knows where to go. If the customer has none, the till asks you to add the address first. Any packing charge on the Delivery type of service is added to the order automatically, and you can add shipping on top.

Keeping delivery revenue separate

Delivery fees are not food or product sales, and mixing them in makes your menu reports misleading. SeroPOS records them separately. The daily sales report has a Delivery Charges card for the period, and Orders by Type shows delivery orders and their tips apart from dine-in and take away, so you can see what share of the day came from delivery.

SeroPOS does not include a dispatch screen or driver app, so assign and track drivers the way you do today; the printed receipt carries the customer details for the driver. If you also sell through Uber Eats, its delivery fees are handled on the platform. A direct Uber Eats integration is rolling out in Canada, bringing platform orders into the till alongside your own delivery and counter orders.