POS for computer repair shops

Every machine on its own sheet

The Repair add-on module adds job sheets to SeroPOS. At intake, choose the customer, the service type (carry-in, pick-up or on-site with an address), then the brand, device type such as laptop or desktop, model and serial number. Record the reported problem, its condition and what came with it, such as the charger, a bag or an external drive, as quick tags.

If the customer leaves a password so you can test after the repair, it goes in the security field, and a pattern lock can be drawn for tablets. Add photos, an estimated cost, the expected delivery date and up to five custom fields with your own labels, such as Operating System or Data Backup Approved. Print the sheet with your terms and a signature block.

• Service type with address for on-site jobs
• Charger, bag and drives as accessory tags
• Password or pattern for testing
• Five custom fields with your labels

Technicians, labels and the shelf

Each job sheet has a technician. Technicians see only the sheets assigned to them unless their role can view all, which keeps the bench list short and focused. The Repair dashboard charts job sheets by status and by technician, and shows the devices, models and brands that come in most, so you can see who is overloaded and which models you should stock parts for.

Print a device label with a barcode for each machine and stick it on the lid or the bag. When a customer comes to collect, scan or search the job number and the right laptop comes off the shelf. Job sheets list pending and completed work on separate tabs, with actions to view, edit, change status, upload documents or create the invoice.

Statuses and the status page

Define the statuses your shop uses, each with a name, colour and order: Booked In, Diagnosing, Waiting on Customer, Waiting for Parts, Ready. One can be marked as the status that completes the job. Each status can carry an SMS template, so when a technician moves a job to Waiting on Customer, the customer gets a text asking them to call about the quote.

The public repair status page lets customers look up their repair by job sheet or invoice number, optionally with the serial number as a check. It shows the current status in its colour, the device, and the history of changes. Put the link on the printed job sheet and on your website so the phone rings less.

Parts, labour and the invoice

When the work is done, create a repair invoice from the job sheet. It opens the POS with a repair panel holding the status, device, model, serial, defects, checklist, warranty and due date, and you add parts and labour as lines. Invoice layouts can print the device details and warranty, so the customer's paperwork shows what was done to which machine.

Parts such as SSDs, RAM and power supplies are ordinary products with stock and alert quantities. Labour can be a service product with no stock, or an open-price line for odd jobs. Business customers can be invoiced on pay terms and pay later through Receive Payment, with their ledger emailed as a statement.